Win 10 laptop sync fail

Using my laptop after a months-long break because my desktop just crashed (!!!) - Brave now starts with ‘sync failed’ which takes me to

Brave could not access your operating system’s safe storage. This is what’s used to secure data such as passwords and cookies; it’s also required for Brave Sync to connect your browser profile between devices. This means Brave Sync is not running. To resolve this issue, please see the Brave Sync troubleshooting guide.

…and the wonderful troubleshooting guide seems to include several dozen answers, none of which (AFAIK) refer to my OS “safe storage”

Any help as to how I can fix my sync much appreciated (TIA)


I have exactly the same problem.

Thank you for posting. Thinking to just uninstall then reinstall to see if that resolve it I’m having the same issue. Windows 10 Pro.

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Same problem. I just updated Brave and now it’s saying it won’t sync. Android 11, but I don’t think that’s the issue. It’s something about Win10. I have the most recent updates and security patches, no special tweaks or anything. Just brave browser. Perhaps one of my addons is causing it; I have cookie autodelete and decentraleyes, neither of which should affect access to my storage (to my knowledge).

@Blimptom @stuart

Are you still having this issue? If so, I’m seeing where someone suggested you Disable Sync (Clear Data) and` then you establish new sync chain.

Steps for that, if you want to try it, are:

If you’re on Desktop or Android:

  1. Go to brave://sync-internals
  2. Click on `Disable Sync (Clear Data)
  3. Close Brave
  4. Set up Sync again (they didn’t specify whether could link to prior sync or if create a new one)

Supposedly is a fix/workaround for now.

In the meanwhile, I’ve passed this issue along to Sampson from Brave. Not sure if he’ll check in with info here or what will come about, but I’ll be waiting to hear from updates on either side.

Oh, let me also pass his question over to all of you:

Safe Storage sounds like a Mac issue; were you prompted when starting Brave to grant access to “Brave Safe Storage”? It likely asked for a password.

I’m on a Windows 10 laptop so definitely not a Mac issue, but I’m gonna try your workaround after I eat. I do appreciate the reply!!!

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