Why my account has been flagged?

Nah, you didn’t.

I’m guessing you’re not familiar with ticket systems? When you’re in a customer service situation, you get a lot of messages that will require the same types of responses. When you submit a ticket it shows up as something like an email with a form. They are able to review that information and then they have something like a dropdown box with decisions they can make.

For example, they might have a box that says Deny Reinstatement. This is them making the decision. But then instead of having to spend a lot of time giving you a custom response, they just choose to send you a generic response. So when they say Deny Reinstatement you get the message that says something like Accounts get flagged due to unusual activity. It has been decided not to reinstate your account. It’s not that a computer is responding, but it is indeed a generic copy/paste type of message to save time while the human is handling a bunch of stuff.

Keep in mind there are millions of users. Overall Brave has about 5 people working customer support. And they aren’t dedicated to just one area. They need to hire more people, but the executives say they don’t have the money for it and just have to make do for now.

That said, even I tend to use a lot of generic things. As an example:

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These things are on my clipboard for me to post in. All the frequent links that I honestly shouldn’t have to constantly link. Unfortunately, most people are way too lazy and never take the time to look for similar topics before posting. Because they do that, anyone trying to help gets stuck repeating the same information over and over, continuously. Nobody has time to sit here and answer every single post in detail like I am with you right now.

If you need examples of this, check out the links below. You’ll notice they all have the same issue. Often we all respond to each the same way, suggesting they create a support ticket. But in all honesty, every single person should have looked through this forum and they would have seen the other topics and answers. This means we wouldn’t have had to waste our time replying and they would have gotten support tickets submitted and answered faster. Yet since this cycle goes on, it gets to a point where people trying to help others has to create generic messages and copy/paste.

I can’t speak for Support but I get tired of repeating, so sometimes ignore things that have readily available answers. But check out all the topics linked below…ask yourself how long you could deal with this many lazy people on a daily/weekly/monthly basis in making you repeat yourself constantly. Would you honestly not just reply with a simple copy/paste answer when there’s not much else to say?

Obviously can keep going. But imagine having all of these topics that could be avoided. And to top it all off, I even have a FAQ I had written and is pinned on this website.

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If people paid attention, you would see that. It has lots of the common questions and answers too, such as:

All of that to say, do you realize how much time and effort is required to respond to all of these people? Especially if they were manually typed out and made to be custom responses for each one? And it’s not just here but on Twitter, Reddit, Discord, and many other places.