Why don't they deposit my entire Bat balance?

Here you can see how they are only going to deposit 1,225, keeping the rest, I don’t understand…

1 Like

I have had the same issue happen to me, and it happened again this month. It has to do with unsettled adds, I was told that by a moderator. @steeven any comment?

Can you please submit your logs so we can take a closer look?

Please follow these instructions :

  1. Enable Enable Brave Rewards Verbose logging inside of brave://flags. (Relaunch if prompted)
  2. (If Verbose Logging was already on, please restart your browser)
  3. Go to brave://rewards-internals and click on Logs
  4. Open a new tab and visit brave.com, take your hand off your mouse/keyboard/any input and wait for 25 seconds, then return to the logs page and hit the Refresh Button
  5. Download your logs.
  6. Fill out the form on this page and submit the logs → https://upload-support.brave.com/rewards
  7. DM me the case number you are given once you are done.

Thank you.

@steeven

It is asking me for this file to complete the form… "This does not appear to be the correct file. Please locate the file called “publisher_info_db”. Where is that?