@Varuna,
Yes, I did mean the appropriate category along with the other things mentioned in the guidelines, specifically the template that appears when you create a topic.
The purpose of Support is indeed
In order to provide the most efficient support we ask that you follow the guidelines and use the templates to avoid several back and forth replies just to get baseline information about your issue. This thread is an excellent example of that.
Please provide the necessary information so we can resolve your issue.