289wk
June 14, 2022, 12:36am
9
@sezbulent , @fanboynz (Brave Support)
@sezbulent
Using your Step 1: ‘web.whatsapp.com ’ as a link, and using Brave Browser for Mac (v1.39.122) (and Shields v1), I right-clicked on that link and chose to go to a New Private Window . . .
Where I right-clicked on the triangle icon at the left end of the URL address field. Getting a pop-down menu, where I Enabled : JavaScript for the site:
There was something of a partial refresh of the page, resulting with a prompt to Reload :
I clicked on the Reload button, and the result (including a locked padlock icon - that replaced the former alert triangle icon):
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At SSLLabs.com . . .
I checked ‘web.whatsapp.com ’ with good result:
‘https://www.ssllabs.com/ssltest/analyze.html?d=web.whatsapp.com ’
And I checked ‘whatsapp.com ’ with an undetermined result:
‘https://www.ssllabs.com/ssltest/analyze.html?d=whatsapp.com ’
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@sezbulent - if you can get a screenshot of the ‘loading animation’ that may help:
@fanboynz , OP (sezbulent ) reports: ‘Sometimes I can’t even get to step 2 as the QR code loading animation keeps running indefinitely.’
Related: ‘Whatsapp Web is not working ’
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opened 09:24PM - 09 Jun 22 UTC
needs-investigation
webcompat
OS/Desktop
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## Description
Whatsapp web interface fails to authenticate, and enters into infinite loop when logging out.
- Sometimes QR codes do not show up
- Fresh browser restart will bring up the QR code to scan
- Once scanned, it enters into authentication, but eventually crashes out with error "Make sure you computer has an active internet connection"
## Steps to Reproduce
1. Open a private browser
2. Go to web.whatsapp.com
3. Scan the QR code with your mobile phone using Whatsapp
4. Wait to see the error
Whatsapp Web seems to load fine for Latest chrome version (Version 102.0.5005.115 (Official Build) (64-bit)), and Firefox
## Actual result:
Video of error generated: https://photos.google.com/share/AF1QipMOGcCAVdJiFN-JgSlF8qM9TLux1nUKT2Yg25vq4Syf_jJPybwOb2jsU0pA7lwvGw?key=OTAta3BqWmw5djVKQ2xyV0J0OTNyZkdDbzhVc25R
## Expected result:
Whatsapp is logged in
## Reproduces how often:
- Constantly since V1.39.120 (June 8th, 2022) was installed
## Brave version (info found on brave://version)
Brave 1.39.120 Chromium: 102.0.5005.99 (Official Build) (64-bit)
Revision 870f7bcc58dfa811cc68c2186439721385e086d0-refs/branch-heads/5005@{#1125}
OS Windows 10 Version 21H2 (Build 19044.1706)
## Version/Channel Information:
- Can you reproduce this issue with the current release? Yes
- Can you reproduce this issue with the beta channel? N/A
- Can you reproduce this issue with the dev channel? N/A
- Can you reproduce this issue with the nightly channel? N/A
## Other Additional Information:
- Does the issue resolve itself when disabling Brave Shields? No
- Does the issue resolve itself when disabling Brave Rewards? No
- Is the issue reproducible on the latest version of Chrome? No
## Miscellaneous Information:
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