What is average support responce time? No feedback for 15 days

Hi, all

As i know you you do not consider “suspension” issues at forum.
But, i am worry that i cant get any feedback more than 15 days…
I eliminated violations long ago…

I DM to brand-bidding-suspensions@basicattentiontoken.org, about my acc suspension. But i I am not sure that my messages are reaching…

Pls tell me - is my question in line? When can i receive any feedback?
I DM @steeven before. Pls, if you are busy just tell how long must i wait, and is my question in line?