"wallet was not yet created"

hi Brave team,

I’m using brave browser (window 10), and in Brave Rewards, Estimated pending rewards
4.325 BAT. But yesterday, when go to brave://rewards-internals : “Wallet was not yet created”, don’t see wallet payment id in tab General info. But in tab, Event logs, I still see payment id create last month.

Pls help me!
Do I lost my reward???

Wallet info

Wallet was not yet created

Balance info

Total balance 0 BAT

bitFlyer Wallet: 0 BAT

Rewards BAT: 0 BAT

Uphold Wallet: 0 BAT

External wallet info

Wallet status: Not connected


1 Like

Did you just start using Brave in the past month?

I used about more than 3 month, I don’t remember!

Please provide the following basic troubleshooting information, which is needed to help diagnose your issue:

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned OFF Auto-contribute on all of your devices linked to Uphold??

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