Wallet Verification PC and Phone

Hello,

I reset my computer and therefore reinstalled Brave, since I can no longer earn rewards, I have reached my user limit. My verification is however good (uphold), but reward always puts me on hold for verification. Is it possible to remove the old user?

The same goes for my phone, I changed it and I reached my user limit, in this case how do you remove the user from the old phone.

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