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Description of the issue:
The comments section is displayed as an empty set:
“SHOW CONVERSATION ()” where within the parentheses would normally be the comment count, which is nonzero. (See instructions to reproduce.) With the empty set displayed like this, no comments are accessible.
How can this issue be reproduced?
- Visit wsj.com article that has reader comments (non-zero reader comments count at article head. Unfortunately, this requires a subscription, but I will provide logs or whatever short of a password that is needed).
- Click on the comments button.
- Display jumps to just past the comment section (longstanding WSJ bug). Scroll back a little and see the empty message count.
Expected result:
“SHOW CONVERSATION (actual comment count)” and access to the comments.
Brave Version( check About Brave
):
1.4.6.134
Mobile Device details
Pixel 5, latest android 13.
Additional Information:
Latest Chrome does not have this problem, though it is behind Brave on Chromium versions.
The problem has never appeared on my Windows desktop, which is kept current. I just moved from 1.4.6.134 to 138, and neither manifests the problem.