VPN Subscription Not Being Recognized

Please provide us with the following information


Type of device (iPad pro, iPhone 10, etc): Galaxy S22

iOS version ( Settings --> About --> Software Version ): Android Version 14

Detailed description of the behavior:
I purchased a VPN subscription through the play store with an annual plan and was able to immediately link the subscription. After a few weeks I noticed the VPN was not enabled. I tried to enabled the VPN and got a message stating my subscription was no longer active.

Now when I try to enable the VPN I get taken to the purchase screen. If I click on “Manage Subscription” it shows an active subscription through the Play Store. If I log into my account no active plans are shown.

My Brave browser is up to date and I have tried resetting configurations.

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6 posts were merged into an existing topic: Cumulative Topic: Android VPN unable to see subscription