Is anyone experiencing this?
After my VPN subscription renewed last night, I have been unable to connect to the VPN or link devices and use it across other devices. I use it on Windows 11 and a Google Pixel device.
What’s also frustrating is the like of customer support on such critical issues. A 24+ hour turnaround for a premium services is not good customer service.
I appreciate any insight
Hello! When did you submit your request here?
Are you receiving any type of errors in the VPN widget?
What do you see when you login to account.brave.com?
Thanks!
All of a sudden it’s working… I don’t know why. if there was an issue on the Brave side, I would expect a notification on an outtage to be sent out… Appreciate your help
Sorry for the trouble! Confirmed with the Guardian team:
Earlier this morning, Guardian was undergoing some tests for our annual security audit that appear to have put a greater strain on our system than expected. From about 7:30 EST to 9:25 EST you may have experienced an issue trying to connect to one of our servers.
You should see no further trouble with the VPN. Let us know if there’s any further questions or concerns. Thanks again for reaching out.