Detailed description of the behavior:
When I click the VPN button on toolbar it does not recognize my account. I click “already purchased VPN”, login into to my account and then prompted with this message: “Success! Your Brave VPN credentials are now loaded on this device. To start using Brave VPN, click the “VPN” button in the Brave browser toolbar.” I then go back and click the VPN button to chose my VPN location, but the button still does not register my successful login.
@rrm1 We may be able to have @steeven or others from Brave get in touch with you, but I’d also suggest you try to contact Guardian, which are the ones that provide the VPN service. Both can work well. I’ll link to a comment from someone on the Guardian team who advises how to contact them:
I submitted a ticket to support from the link you provided around 5 days ago. I have received no response to that ticket, or an email verifying it was sent, though I’m positive the email was entered correctly.