Videos won't play on some websites

#1

Videos won’t load on certain websites. No idea why.

0 Likes

#2

Please provide information as per this post: About the Help Me category

0 Likes

#3

Brave version 0.23.105
Windows 7 Home Premium
Block ads, block cookies, block 3rd party fingerprintng, block Phishing, malware
The videos in question are at (https://www.buffalobills.com/video/coming-this-fall-nathan-peterman)

0 Likes

#4

Hi @Rockingham01

Do you have Strict Site Isolation enabled?

Thanks,
Lauren

0 Likes

#5

No, I don’t.

Best Regards,

Martin Victor

0 Likes

#6

@Rockingham01, you can resolve this by opening your Shields panel and under Cookie Control select Allow All Cookies.

The media player NFL.com uses on their website requires cookie access in order to play. I’d addressed this exact issue for a different user recently where I explained in further detail. I will look for that post and add it to this one for further reference (if you’re so inclined).

Shields configurations may often stop a website from functioning as intended (please ask if you’d like me to elaborate on this). Testing the site in question with Shields off entirely first, then with different configurations is often the fist check one should run when attempting to troubleshoot.

If this does not solve you issue please let me know and I’d be happy to continue assisting you.

0 Likes

#7

Update: I was almost correct. I encountered a very similar issue but it was on ESPN.com (I believe they use the same video player). For reference you can see my response here (note that the solution is the same):

https://www.reddit.com/r/brave_browser/comments/9arpdu/videos_not_playing_on_espncom_and_foxnewscom_with/

0 Likes

#8

Hi,

I’m still having problems of getting video on NFL.com and everywhere else, although the audio comes through. I followed your directions, but I still get the same results.

I need to figure this out because I have to go back to using Chrome if I want to see any video, which I would really like to avoid.

Best Regards,

Martin Victor

0 Likes

#9

Can you check to see if you have hardware accelertion enabled?
Settings --> Advanced --> Hardware Acceleration
If iti is enabled, disable it, restart your browser and try again. Let me know if this solves your issue.

0 Likes

#10

I followed your instructions but ended up with the same result.

0 Likes

#11

After doing some digging, I see the issue. It does have to do with the video player used, and we have an open issue for this logged right now: https://github.com/brave/browser-laptop/issues/3027

The workaround, unfortunately, is to open your shields panel and under Ad Control select Allow ads and tracking. I know this isn’t ideal, but it will allow you to continue watching videos on these websites while we work to address the issue on our end.

0 Likes

closed #12

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

0 Likes