Hi Support,
With the last update android (1.25.71), we 're be able to verify our android wallet.
But by following all the steps, the verification does not end. I do not understand. What’s more, my Android balance does not appear, just that of the PC is shown …
I access to my Uphold account but this one is only a reflection of my PC account. What’s more, checking is not finalized because returning to my browser I always image 6 and when I click on Check My wallet, the procedure stains from the beginning …
What’s happening ?
Thanks @steeven or @Mattches
See you soon.
Yoann.
2 Likes
Taqila
June 12, 2021, 3:19pm
2
the same problem i have with login to wallet
1 Like
Yes I raised a ticket on Uphold and they said it’s on Brave’s end
2 Likes
I have the impression that Brave is piling up the pans. I’m going a little hard, my problems are partly resolved but many users have been complaining for months …
saereV
June 13, 2021, 1:07pm
5
Perhaps @mattches could help us as there are many users experiencing this problem.
1 Like
Thank you all for reporting – I’m going to have the team take a look at this now.
1 Like
It appears that this is a known issue that is logged and tracked here:
opened 05:42PM - 07 Jun 21 UTC
OS/Android
OS/Desktop
QA/Yes
feature/rewards
priority/P2
## Description
When faced with Uphold email verification step ("approve this … sign in attempt"), OAuth/verification/linking does not occur.
1. Be in wallet Disconnected state **(edit: @kjozwiak says this is reproducible from a fresh profile/unverified state as well, which makes this more urgent)**
2. Press the "Disconnected" button in the Rewards panel in order to OAuth/verify again with Uphold
3. Get sent to Uphold login page
4. Enter username/password
5. Get sent to "e-mail verification" page, where Uphold sends e-mail to verify the sign in attempt
6. Open e-mail and confirm the sign in attempt
7. Get sent to Uphold dashboard, but (re)verification is not completed (still in Disconnected state) — there is no redirect back to brave://rewards settings page
Note: It seems like when logging in through this flow, the login isn't actually sticky (no cookie?). So, doing the flow again will ask you to log in again, even though you just did.
### Workaround for support
Here is a workaround in case a user experiences the above:
1. Go to Uphold.com and log in independently of the Brave Rewards verification flow
2. Once logged in, go into Brave Rewards and verify wallet
3. Follow steps
4. Wallet verification should be successful (in "Wallet verified" state)
cc: @brave/rewards-support
I’ve added this thread to the Github issue for the developers to review as well.
1 Like
It worked perfectly for me with these steps.
Here is a workaround in case a user experiences the above:
Go to Uphold.com and log in independently of the Brave Rewards verification flow
Once logged in, go into Brave Rewards and verify wallet
Follow steps
Wallet verification should be successful (in “Wallet verified” state)
Thanks @Mattches
The best
3 Likes
For anyone here still encountering this issue, can you please try following the exact steps that @Mysteryo lists above and see if you are able to verify?
1 Like
system
Closed
August 13, 2021, 8:37pm
10
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