Does anyone know how long it takes to get this issue resolved?
I sent a DM to support over a week ago and no response and over 2 weeks since I first posted on here.
I received my latest payment of 0.5 BAT so I now know its working but still missing the 49.75 BAT which have just vanished.
Thanks in advance
I am currently running 1.22.71 on an android device, my issue at first was that they would not transfer to the wallet, but showing in the app. Since then they just disappeared altogether, stating āclaimedā in the app log file, but never received in the wallet. So the situation has deteriorated since my original post.
Google Play still doesnāt have the update? You can get the APK file and do it yourself, too, from Github (but you need to know which APK for your mobile first).
(Last build, down the page.)
I am now running 1.23.74 and still missing the 49.75 BAT.
These were in my REWARDS BAT originally but not showing in my Uphold Wallet.
I followed the instructions above but now they have just dissapeared.
My wallet is now working correctly as I received my latest reward 0.505 BAT but I would like to receive the 49.75 BAT where ever they have gone.
Can anyone help and restore them to my account?
Hi, @peterod, I think @steeven would be the best to help you out here. Iām not sure why your BAT disappeared like that. Did you DM him, with information and any screenshots? If you did, you can DM him again and ask for some update (use the same DM thread)ā¦
Also, how many wallets/ devices do you have linked to your Uphold?
Edit:
Okay, @peterod, I wish you good luck. 
Thanks for your reply @saereV .
I will DM @steeven again and I will send some screenshots.
I only have the one wallet with Uphold but I do also have a PC with Brave installed.
I have checked the internals file of the PC installation and the External Wallet info are the same.
Hi @peterod . Donāt waste time sending a message to @steeven. He will not help you. He will say that it is a known problem and that it is being solved, or he will ask you for some personal information that will not do any good. Heās been saying that for several months. There are people who havenāt been paid for 6 months ā¦ A company like this that canāt solve a bug for, at least, 6 months?! Strangeā¦
I agree with that, He will not help him.
Just wanted to say a big thank you. The situation has now been resolved and all the BAT has now been deposited in my Uphold wallet. It took a while but was all sorted in the end.
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