Verified Devices not sending to Uphold, discrepancies in reported values

Briefly describe your issue:
My new Android phone has been verified with Uphold, but all accumulated BAT (34 BAT so far) is not transferring over, and I’ve never had a successful transfer from the device.

I also have my old Media Centre PC, which is verified and has transferred BAT to Uphold before, but there is still 133 BAT that has never transferred over and seems to just be sitting there. In uphold, it only has 0.25 BAT, which is not being reflect in the Rewards Internals page either.

In addition, upon reviewing the Rewards Internals page for the devices that are working fine, there are discrepancies in the amount of BAT in the linked wallet (e.g. Brave on my desktop says the Uphold wallet is at 0, but viewing the linked wallet in Uphold there is 8.78 BAT.

What Operating System and Brave version are you using ( Menu --> About Brave )?
Version 1.25.72 Chromium: 91.0.4472.101 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?
For my Android phone it was a few months ago, for my old Media Centre computer it was maybe 1.5yrs ago.

Have you been able to successfully receive payments in the past?
Media Centre PC yes, new Android phone no.
Oddly enough, I received 0.25 BAT from the media centre PC in a period when it wasn’t even plugged in… At the time I thought perhaps it was the remaining BAT has started to flow through, but that was the only payment.
I switched it on just now to get Brave up to date again, also noticed it still had 0.43 BAT in pending payments for this month. Given the machine hasn’t been on for a few months, seems odd for it to have pending payments.

Are you using a VPN? (yes/no)
Mostly no, for work purposes I will intermittently use VPN connections.

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

I don’t know if it’s still relevant (I recall this was asked in the past), but I do have more than 4 devices with Brave Browser linked to Uphold.
I had held off on posting pending the results of this article: Fix for BAT not porting to Uphold wallet - #9 by steeven but there seems to be no further movement here for a while so not sure what else to make this. The troubleshooting steps suggested here had been done at the time this post was made, but made no difference.

Any assistance or pointers to clarify the issues here would be appreciated.

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Hi @steeven ,

As requested, I’ve send a DM your way with the requested information. Please let me know if you require any additional information, or if any action is needed on my end.


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