Vanguard personal investor website - Lack of synchronization, missing parts of screen, poor response time

[len5742]

All sorts of problems using the Vanguard.com website when logging on to my account.

This has gone on for months now.

After entering logon, almost always get 'The site can’t be reached, connection was reset ’ message.

Then I have to hit reload several times, then maybe in a few seconds, something will load regarding the overview of my personal account. But it will be missing portions of what should be displayed. Problems like this persist (‘site can’t be reached’, partial data display’) Have to reload multiple times, and even then some screen info won’t show up

I turned off Brave shields, and also turned off ublock, but problems persist.

I have absolutely no problems when using Firefox to access my account.

In order to recreate the problem, you’d need an account at Vanguard.

Below is the frequent response to logging in, or switching to another screen within my account.

In order to demonstrate the missing sections of data within my account display, I’d have to screenshot my personal financial data. Hopefully someone in support has an account.

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Windows 11, Dell desktop

Version 1.63.165 Chromium: 122.0.6261.94 (Official Build) (64-bit)

[fanboynz]

I get forwarded to https://investor.vanguard.com/corporate-portal

Does that show up? Also are you using an secure dns? brave://settings/security?search=dns

[len5742]

Yes I’m using a secure DNS

My path to login to my vanguard account starts from login.vanguard.com/login

But if you don’t have an account, then there’s nowhere to go with that.

So I tried one of the selections from the screen you saw at
https://investor.vanguard.com/corporate-portal which I never use.

Here’s the screen at the above link:

Next, if I click on the "Retirement plan participants’ link under ‘Our Sites’, I get this:

So then I clicked on the blue ‘reload’ half a dozen times, each time getting the same screen again, then finally, I got this error screen which I have never seen before:

I tried reloading multiple times, no effect. I turned off brave tracker blocking, and also ublock origin, reloaded the page, and that had no effect.

Next, I went to Firefox, followed the same path I just described. No messge about ‘reset’ , no message about ‘problem on our end’. Instead, I got the correct result - see below.

[fanboynz]

Has it worked previously? does it work in other chromium browsers?

[len5742]

@fanboynz

Has it worked previously?

I have never followed that path before.

@fanboynz

does it work in other chromium browsers?

I just downloaded chrome and tried it.

Failures described above occur in chrome as well, but not to the same degree. I get a timeout message, then the correct screen shows up a second or two later. I don’t get any ‘error on our end’ from vanguard.

So vanguard is broken in chrome, but brave has made it worse, somehow.

Did you you try the steps I outlined in the prior message? And if so, what was the result?

[fanboynz]

Heres my test too http://login.vanguard.com/login and also clicking on “login”, connected to US IP atm.

https://gif.fanboy.co.nz/gif/vanguard-login.gif(image larger than 4 MB)

[len5742]

The problem I first described starts AFTER you log in.

Go to this link https://investor.vanguard.com/corporate-portal

Click on the "Retirement plan participants’ link under ‘Our Sites’

I get the timeout screen when I do this.

Tell me what you get.

[fanboynz]

Okay, Tested twice (on a US IP). Does using a VPN, or using a different location change anything?

https://gif.fanboy.co.nz/gif/vanguard-test.gif(image larger than 4 MB)

[len5742]

So you can’t recreate the problem.

I don’t have a vpn. I already used your trial, so I would have to pay to use yours.

If figured out how to take a video ‘screenshot’ , so just for the record, I am attaching a video of how it works where I am.

[len5742]

Since you can’t recreate the problem, I assume there’s nothing further to pursue.

I will use Firefox when I access my Vanguard account.

Have a great weekend!!!

[fanboynz]

Can you test in private window mode?

[len5742]

private window mode

many timeout messages

ultimately returns correct screen, no ‘error on our end’ messsage