@marionsan if it was Brave, it would be through brave.com. Just like you see https://community.brave.com/, https://account.brave.com/, https://support.brave.com/, etc. But even in seeing that, it’s always important to also see what specific address they link to. For example, I could show you https://www.brave.com but if you look, it’s actually put in to be Google. So clicking that last one would take you to Google, even though it appears as if it’s set to take you to Brave.com.
And yeah, there are people who will quickly create accounts here and even clone Brave’s support site to try to appear as if they are from Brave. But it’s always incredibly important to pay attention to links and all. Not only in what is spelled out, but to see what they redirect to.
You can see that the website they sent you to was a so-called livesupportchats.app I’m not sure if that entire website is a scam thing or if it’s just something they used. I do know that as soon as the scammer posted, it was flagged and the account removed.
I know Support is constantly battling these scam accounts. They block IP addresses and accounts many times each week. There’s no way to completely stop it and can only fight by reacting as they see things. Beyond that just try to put in the warnings as have done.
And there are plenty of places where warnings are given. I linked one pinned thing earlier, but then there’s also pinned post like you see below:
Some of the things shared there: