Uphold says wallet connected, Brave Icon in Brave Browser says wallet disconnected

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Description of the issue:
Uphold says wallet connected, Brave Icon in Brave Browser says wallet disconnected - after multiple attempts to disconnect and reconnect with the same result, I am writing you here…

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu):
10.13.6 mac os, Brave Version 0.69.135 Chromium: 77.0.3865.120 (Official Build) (64-bit)
Additional Information:
how do i reset this so it actually connects from Brave side… wondering if i am receiving BAT during this BUG encounter… if Uphold wallet says it is connected am I still receiving BAT? or since the “clicking on the icon in brave” thing says disconnected does that mean i am NOT receiving BAT? Please note: i tried multiple times disconnecting and reconnecting the wallet at brave creators, it says at brave creators it is connected = but the ICON still says (as you can see in the screenshot) disconnected, even after restart of computer…

1 Like

Welcome to the Community, @0me!
First, your creators account is not related to your brave://rewards wallet. It’s two “different” wallets with different purposes. Even though you can connect it to the same Uphold account.

Did you mean BAT triangle icon at URL bar? What happens when you click X at the top right of the error notification?

this is what happens when i click the X at the top right

Where are the two different “wallets” located…? perhaps one is not connected? could use some help here…

1 Like

@0me creators.brave.com is for creators (to collect BAT that they received) while brave://rewards is for Brave Browser users (to manage their funds for Brave Rewards – auto-contribution, tipping, and Brave Ads). So it’s two “different wallets” with two different purposes.

It’s not a mandatory for Brave users to verify their brave://rewards wallet unless they want to withdrawal their BAT. https://brave.com/brave-partners-with-uphold-to-launch-wallet-that-rewards-users-for-browsing/

Based on your screenshot, your brave://rewards wallet is disconnected. Clicking those button will connect your brave://rewards wallet to your Uphold account. https://support.brave.com/hc/en-us/articles/360034841711-What-is-a-verified-wallet-

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