Uphold not connecting to mobile Brave app

Brave Rewards Rewards Support
1

Briefly describe your issue:
Uphold verification on Brave mobile browser is displaying error popups. Previously connected, unsure when it became disconnected.

  • Open mobile browser
  • click on triangle icon to show rewards
  • click on “verify wallet”
  • popup appears stating verification is optional. Click on “continue”.
  • popup allows user to select uphold. Press it.
  • popup states you must have 2 BAT in account. (Have more than 2 in account.) Click on login to continue.
  • Uphold app pops up, asks for authorization for Brave. Click approve.
  • new popup shows error occurred, try again.
  • check uphold app integrations. See Brave connected to Uphold. Delete the connection.
  • Try above steps again, same results.

I believe this started when Brave required reauthentication after 90 days…and it’s been about 90 days since I joined Uphold on Brave Mobile. I use Gemini for rewards on the desktop. No issues with using either service on desktop.

What Operating System and Brave version are you using (Menu --> About Brave)?
Android 11, Brave 1.35.103

Is your browser wallet currently verified? (yes/no)
On mobile Brave browser: No. Can’t get verification to complete. See steps above.
On desktop brave browser: Yes. I have it synced across desktop and laptop. No issues with verification.

What date did you verify your wallet?
Mobile: Nov 2021? Oct 2021?

Have you been able to successfully receive payments in the past? Works flawlessly on desktop browser. Just recently switched to Gemini for desktop rewards.

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
Yes

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

2

Same issue here on phone.

3

I was facing the same issue. If you have uphold app installed in your device, delete it for some time and then try doing it. It worked for me.
Try it doing on the website.

1 Like
4

Go to Uphold.com and log in independently of the Brave Rewards verification flow. Once logged in, go into Brave Rewards and verify wallet. Follow steps Wallet verification should be successful (in 'Wallet verified’state)”

Follow this method.

Also, make sure your shields is down, and third party cookies are available for some time. And delete uphold native app from android for the time being

This works

2 Likes
5

Credit @chh_68 very helpful

2 Likes
6

Uninstalling the app allowed me to complete the sync, thanks!

7

A little overkill there, but others may need the additional suggestions. I just needed to uninstall the app and complete the authorization through brave browser.

8

I only wrote the second part. The first part was written by https://old.reddit.comt/r/brave_browser/comments/o6apqk/uphold_wallet_verification_loop_android/. So credit to that user too. His solution personally helped me when I had the same problem few months back. I spent 5 minutes to try to connect my uphold acc to brave android, but I wasn’t able to. I searched and came across his comment on reddit.

2 Likes
9

Great. Thanks again.

1 Like
10

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