Uphold cannot be linked Brave profile flagged!

Briefly describe your issue: My rewards profile was flagged for some reason way back in December! This was right AFTER I was asked by someone from brave to create a new profile on my browsers. I had Brave official (for youtube, general browsing/ shopping) Brave Beta (for my emails) and Brave nightly (used mainly for my research and netflix) This was about the time i deleted Chrome and Firefox from my computer. I was asked to create new user profiles as I had stopped getting ads. then, to my surprise I was accused of BAT farming and my profile was flagged! When i reached out to brave, the support i got from a character named ‘E’ was less than dismal! Such a person shouldn’t even be allowed as customer support for anything!
so far brave support has been unsupportive and outright hostile! all i wish to get is a clear answer which even @Mattches has not provided!
Hope someone from the brave team gives this a serious read and provide a satisfactory reply.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 11, [
Version 1.48.171 Chromium: 110.0.5481.177 (Official Build) (64-bit)

Is your Brave Rewards Profile currently verified? (yes/no) NO

What date did you connect a your Brave Rewards Profile? May 2021

Have you been able to successfully receive payments in the past? YES

Are you using a VPN? (yes/no) NO

Are you in a supported region (see here for list of supported regions)? YES

Does your device pass the SafteyNet check (Android only)? NA

Have you manually turned off Auto-contribute on all of your devices? Yes

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You will have to raise a ticket at

Share the ticket id so if a team member sees this post it might expedite the process

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Oh I have! and this E character keeps giving me vague and callous replies! that’s a completely useless customer support person!

Who?
Also, what did he say?

Your request (179964) has been updated. To add additional comments, reply to this email.

E (Brave Software)

Feb 14, 2023, 10:33 AM PST

Hello,

Thank you for reaching out to Brave Support.

Please read the latest regarding the changes to Brave Rewards.

Verification for earning and withdrawal is required with one of our custodial partners due to KYC requirements for local regions. You can learn more here: https://support.brave.com/hc/en-us/articles/360032158891-What-is-KYC-

Some regions are not serviced by any of our current custodial partners (Uphold, Gemini, and bitFlyer), or cannot be supported by Brave. As a result, we expect that unverified/non-connected Brave Rewards users in these regions will only be able to use their remaining virtual BAT balances to support creators before the vBAT sunset deadline.

Thank you for your understanding.

Brave Support

that’s the response to my ticket!

This is what i could have easily read in the newsletter and which I did! this person has clearly NOT read the ticket I raised and just gave a vague response based on their own assumptions!

If they stated that your account will not be re instated, then simply nothing can be done.

yea I guess so! but it seems unfair that they won’t even give a proper explanation!
@steeven @Mattches hope you see this!

They used to earlier. They stopped since people found loopholes to get around the flagging criterion…

I’m very frustrated by this, as I’ve used Brave for years and never had issues. I understand that listing the reason for being flagged helps users find ways to abuse the system. But not giving users a reason is not transparent and reflects poorly on the company. I’ve told everyone I know how awesome Brave is and even recommended the company I work for to use Brave, and now I’ve been flagged by the system for an unknown reason.

Flagging users seemingly at random and blaming the AI and not even listing a reason so users can take corrective action is a serious issue and will cause serious issues for this browser. I don’t want to see that happen, but I’m honestly appalled that this has happened not only to myself but to so many others. If your AI flags users for violating the terms of service or terms of use, then you should be able to list the part of the terms of service or use that a user violated and not just simply state “you might not have done anything wrong, it could be the AI!” I would like to know what I did wrong, if anything, so that I can keep from doing it again. It’s also very off-putting to me that I’m told “No action is required… Your profile will be automatically reevaluated on a regular basis to determine when (or if) the flag can be removed. Please try again every so often to see if the flag has been removed.” I’m fairly heavily invested in BAT and the Brave Browser has been an important part of my every day life for at least 5 years. Then out of no where, I’m told my account is unverified for an unknown reason and I’m supposed to just sit around and wait for something that may or may not happen? What??

I don’t mean to come off as rude to anyone and apologize if that’s how you perceive this post. I’m just frustrated and disappointed that this has happened to me after using Brave for roughly 3 years without any issues. I’m not usually the type to make a fuss or complain, but Brave has been important to me for a long time and with this happening and the poor support I have received have made my resolve to fight this even stronger!

One more thing I’d like to add is, this laptop was purchased in India but I have lived in the UK for over 5 years and my regional settings are UK. Brave had this requirement to set region and that’s when all hell broke loose! I contacted brave, raised a ticket and was told to create a new user profile, which I did and to my surprise and frustration, I am flagged!!

you could try reaching out to @bravesupport on twitter. I was flagged for 3 months but eventually got it sorted.

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Sorry to hear you’re experiencing trouble. I am DM’ing you now.

Thanks!

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