Briefly describe your issue: My rewards profile was flagged for some reason way back in December! This was right AFTER I was asked by someone from brave to create a new profile on my browsers. I had Brave official (for youtube, general browsing/ shopping) Brave Beta (for my emails) and Brave nightly (used mainly for my research and netflix) This was about the time i deleted Chrome and Firefox from my computer. I was asked to create new user profiles as I had stopped getting ads. then, to my surprise I was accused of BAT farming and my profile was flagged! When i reached out to brave, the support i got from a character named ‘E’ was less than dismal! Such a person shouldn’t even be allowed as customer support for anything!
so far brave support has been unsupportive and outright hostile! all i wish to get is a clear answer which even @Mattches has not provided!
Hope someone from the brave team gives this a serious read and provide a satisfactory reply.
What Operating System and Brave version are you using (Menu --> About Brave)? Windows 11, [
Version 1.48.171 Chromium: 110.0.5481.177 (Official Build) (64-bit)
Is your Brave Rewards Profile currently verified? (yes/no) NO
What date did you connect a your Brave Rewards Profile? May 2021
Have you been able to successfully receive payments in the past? YES
Are you using a VPN? (yes/no) NO
Are you in a supported region (see here for list of supported regions)? YES
Does your device pass the SafteyNet check (Android only)? NA
Have you manually turned off Auto-contribute on all of your devices? Yes
Some regions are not serviced by any of our current custodial partners (Uphold, Gemini, and bitFlyer), or cannot be supported by Brave. As a result, we expect that unverified/non-connected Brave Rewards users in these regions will only be able to use their remaining virtual BAT balances to support creators before the vBAT sunset deadline.
I’m very frustrated by this, as I’ve used Brave for years and never had issues. I understand that listing the reason for being flagged helps users find ways to abuse the system. But not giving users a reason is not transparent and reflects poorly on the company. I’ve told everyone I know how awesome Brave is and even recommended the company I work for to use Brave, and now I’ve been flagged by the system for an unknown reason.
I don’t mean to come off as rude to anyone and apologize if that’s how you perceive this post. I’m just frustrated and disappointed that this has happened to me after using Brave for roughly 3 years without any issues. I’m not usually the type to make a fuss or complain, but Brave has been important to me for a long time and with this happening and the poor support I have received have made my resolve to fight this even stronger!
One more thing I’d like to add is, this laptop was purchased in India but I have lived in the UK for over 5 years and my regional settings are UK. Brave had this requirement to set region and that’s when all hell broke loose! I contacted brave, raised a ticket and was told to create a new user profile, which I did and to my surprise and frustration, I am flagged!!