Briefly describe your issue: My rewards profile was flagged for some reason way back in December! This was right AFTER I was asked by someone from brave to create a new profile on my browsers. I had Brave official (for youtube, general browsing/ shopping) Brave Beta (for my emails) and Brave nightly (used mainly for my research and netflix) This was about the time i deleted Chrome and Firefox from my computer. I was asked to create new user profiles as I had stopped getting ads. then, to my surprise I was accused of BAT farming and my profile was flagged! When i reached out to brave, the support i got from a character named āEā was less than dismal! Such a person shouldnāt even be allowed as customer support for anything!
so far brave support has been unsupportive and outright hostile! all i wish to get is a clear answer which even @Mattches has not provided!
Hope someone from the brave team gives this a serious read and provide a satisfactory reply.
What Operating System and Brave version are you using (Menu --> About Brave)? Windows 11, [
Version 1.48.171 Chromium: 110.0.5481.177 (Official Build) (64-bit)
Is your Brave Rewards Profile currently verified? (yes/no) NO
What date did you connect a your Brave Rewards Profile? May 2021
Have you been able to successfully receive payments in the past? YES
Are you using a VPN? (yes/no) NO
Are you in a supported region (see here for list of supported regions)? YES
Does your device pass the SafteyNet check (Android only)? NA
Have you manually turned off Auto-contribute on all of your devices? Yes
Some regions are not serviced by any of our current custodial partners (Uphold, Gemini, and bitFlyer), or cannot be supported by Brave. As a result, we expect that unverified/non-connected Brave Rewards users in these regions will only be able to use their remaining virtual BAT balances to support creators before the vBAT sunset deadline.
This is what i could have easily read in the newsletter and which I did! this person has clearly NOT read the ticket I raised and just gave a vague response based on their own assumptions!
Iām very frustrated by this, as Iāve used Brave for years and never had issues. I understand that listing the reason for being flagged helps users find ways to abuse the system. But not giving users a reason is not transparent and reflects poorly on the company. Iāve told everyone I know how awesome Brave is and even recommended the company I work for to use Brave, and now Iāve been flagged by the system for an unknown reason.
Flagging users seemingly at random and blaming the AI and not even listing a reason so users can take corrective action is a serious issue and will cause serious issues for this browser. I donāt want to see that happen, but Iām honestly appalled that this has happened not only to myself but to so many others. If your AI flags users for violating the terms of service or terms of use, then you should be able to list the part of the terms of service or use that a user violated and not just simply state āyou might not have done anything wrong, it could be the AI!ā I would like to know what I did wrong, if anything, so that I can keep from doing it again. Itās also very off-putting to me that Iām told āNo action is requiredā¦ Your profile will be automatically reevaluated on a regular basis to determine when (or if) the flag can be removed. Please try again every so often to see if the flag has been removed.ā Iām fairly heavily invested in BAT and the Brave Browser has been an important part of my every day life for at least 5 years. Then out of no where, Iām told my account is unverified for an unknown reason and Iām supposed to just sit around and wait for something that may or may not happen? What??
I donāt mean to come off as rude to anyone and apologize if thatās how you perceive this post. Iām just frustrated and disappointed that this has happened to me after using Brave for roughly 3 years without any issues. Iām not usually the type to make a fuss or complain, but Brave has been important to me for a long time and with this happening and the poor support I have received have made my resolve to fight this even stronger!
One more thing Iād like to add is, this laptop was purchased in India but I have lived in the UK for over 5 years and my regional settings are UK. Brave had this requirement to set region and thatās when all hell broke loose! I contacted brave, raised a ticket and was told to create a new user profile, which I did and to my surprise and frustration, I am flagged!!