Uphold Balance and Bat token Transfer problem

hello last month I had $ 10 worth of bat tokens in my account but now only 2.5 bats have been sent to my account.My uphold account was connected, I formatted my computer and now only 2.5 bats worth of tokens appear.I will be glad if you help

Thanks for following up. This is still a known issue that’s being investigated and updates can be tracked here - Fix for BAT not porting to Uphold wallet.