Unwanted transfer of BAT

Hi, I have just sorted out the issue previously of having my BAT donated without me doing this. This time to brave software. It was 18,25 BAT my whole wallet. Why does this keep happening? Please could you assist in refunding me and explain why does this happen. I did not tip.

Version 1.12.112 Chromium: 84.0.4147.105 (Official Build) (64-bit)
and i dont use any vpn windows 7

in july 2020 was
contributed 0.75 bat

i sent DM 5 days ago
i did not receive refund
For Brave users impacted by the Auto-Contribute bug 70

Please could you assist in refunding me

Sorry but for this problem does not have a solution as refund is not possible.You can best check the auto contribution setting because this is the common culprit in this kind of problem.

My auto contributions are off and have been off. This has happened previously and I was refunded for the issue. Please could you issue the refund and sort out your issue with the brave auto contribute issuing users complete wallet totals out.

Regards,
Brendan

My auto contributions are off and have been off. How and why has my whole wallet balance gone to zero? Brave support has assisted me with this issue previously and made a refund. Is there a bug?

Regards,
Brendan

Yes in that case the primary issue is a bug and will be fixed shortly.