Hi and welcome to the community.
There are so many issues that could be causing the problem. One could be that you reached the current device limit, especially if you have “reset my wallet several times” - depends on what you mean by reset.
There just isn’t enough information to help. I have linked below a pinned topic in the Rewards Support category that may help you troubleshoot your issue.
PSA: User FAQ - Support & Answers
Also, if you could provide answers to the template questions provided when you create a topic in Rewards Support, it would help. I have copied/pasted the entire display below.
Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:
- How do I opt into Brave Ads?
- Why am I not seeing Brave Ads?
- Windows 10 Ads Troubleshooting
- Rewards FAQ
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->
Briefly describe your issue:
What Operating System and Brave version are you using ( Menu --> About Brave )?
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you in a supported region (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??