Unable to verify Brave Wallet despite verified Uphold account

Briefly describe your issue: Attempting to verify my Brave wallet via Uphold gives me an error message that says a verified account is required for logging in and that I should try again after ID verification on Uphold. However, I have already done this and I have reached out to Uphold support in order to confirm that I am verified.

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 10, Brave Version 1.37.116

Is your browser wallet currently verified? (yes/no) No

What date did you verify your wallet? N/A

Have you been able to successfully receive payments in the past? No

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)? N/A

Have you fully completed Uphold’s CDD requirements? Yes

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