Unable to use VPN Service

Browser Support Firewall + VPN
1

Type of device (iPad pro, iPhone 10, etc): Macbook Pro

iOS version ( Settings --> About --> Software Version ): Sonoma 14.4

Detailed description of the behavior:

VPN never turns on. Keeps telling me to get a subscription - I click ‘already purchased’, which leads you to your profile and a ‘refresh’ button, it does nothing. On day 3 of having the account with no access - browser and computer both restarted to no effect.

4

If you’d like to provide your ticket number, I’m happy to make sure someone takes a look.

Otherwise, I do apologize for your troubles.

6

Use this form to submit a ticket and let me know what the ticket number you’re given is and I can have someone take a look asap: