Unable to setup Two Factor Authentication (2FA) on Brave Creator Account

Hello,

I think the setup for 2FA on the Brave Creator web site is broken. I had it enabled before but was changing apps, and can’t get it to work. I have tried various ways to set it up. None are working to allow me to click on “Complete”. It just continues to say in red text “Invalid 6-digit code. Please try again.” And it also says that even before trying to enter anything in the field, as soon as you click to try to enable 2FA it shows that red text message. I have tried the following ways, scanning the QR Code, and entered the string manually. I have used three different authentication apps/software; Authy, Keepass, and Keepassium. I have tried different kinds of shared secrets; UTF-8, Base16/HEX, Base32, Base64. I tried a different kind of OTP, HMAC. And I have tried entering the 6 digit code different ways; all 6 digits together, with a hyphen in the middle, with a space in the middle. No go. Any way this can be looked into? Thank you kindly!

Chris

2 Likes

Hello,

Could you please submit the information surrounding your issue to our Support form. From there we can provide further assistance and investigate your case.

Thank you!

2 Likes