Unable to restore verified Brave Rewards account

Brave Rewards
1

Hey, long time brave user here,

Wasn’t able to find a solution to my problem on the forum, so i’m posting here.
I had a computer issue and had to factory reset the whole thing after saving essential files, I am trying to restore my brave rewards account with the long string of words, but it doesn’t seem to do anything, I click “Restore”, enter the word string, Press confirm, nothing happens, no error, no success , the UI just closes and that’s it and the account is still not verified (It did work for the brave wallet tho somehow) Had always been able to recieve payements, Never used a vpn and am still showing up in a supported region as per https://brave.com/transparency .
When I try to “activate” the new rewards wallet with my Uphold account, a pop up shows saying " Error, Region not supported " While i’m located in France and I never encountered an issue like that before using this feature.
Anyone can help on getting my verified account back ? And if its not possible, how to get this new one verified ?

OS : Win 10 Pro
Brave version : Version 1.42.88 Chromium: 104.0.5112.81 (Build officiel) (64 bits)

Thanks for anybody reading and trying to help out !

2

@Ascan That’s bad. I think, the support for restoring Rewards Wallet using seed phrase is no longer supported. Did you create a backup Brave-Browser folder in this directory?

Or do you have your previous wallet payment id as shown in brave://rewards-internals/ (don’t post it anywhere publicly). Nevertheless, you should create a support ticket here- https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431

3

Thanks for the answer, I wasn’t able to create a backup folder since my whole drive was corrupted … I Cannot see or know my previous wallet ID, I do have Uphold transaction history showing each transactions with their unique ID, but I’m not sure if that will be enough, anyway, i’m contacting the support through your link and will post an update for anyone having/ who may get the same issue.

4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.