Unable to re-verify wallet

Thank you for your attention to this, and for the updates you’ve provided here.

If we are experiencing this issue, are we required to open a ticket to get a “case ID” as others have shared above, or is it something that we should be able to resolve on our own once the tool you mention is published?

@maxgmercer,
It will be much easier/faster to track everyone here if you have a case number you can provide – plus the additional logs can help devs understand and subsequently fix issues like this in the future.

3 Likes

Hello @Mattches Here is my case number for the wallet limit problem I am having. Thank you!

bfb04402-9294-4eff-99b5-679311460e55

Here’s my case number: f81dd026-30f3-4b42-9692-fba9732268ac Thank you

I have the same issue for a month. I tried many times so It’s nothing.

Here is my case number : d8b68fa9-fee0-40cd-9c6e-08252b5c2541
I hope il will help. Thanks.

I can’t even create a case, because I reset the wallet during re-verification it and on Uphold I can enter, but I can’t add it again in Brave.

1 Like

Hi, same issue here. My waller was verified in my device, now it is not and I am not able to verify it again.
Thanks!

Case # 2f03b6c0-3c51-40ea-8429

How do you get a case ID?

I (think I) raised a zendesk ticket 5 days ago but have heard nothing back yet apart from the confrimation email of receipt (and now my android wallet is unverified too but I did miraculously get my rewards paid … well I was missing 1 BAT from what they said was coming, which is better than the previous month where I was missing 4 BAT …)

Follow these steps to get a case ID.

1 Like

Case ID:
97e48ba8-787b-4c8f-9c2e-762df2d55075

Thank you

Case ID: 36481e14-544c-434a-8739-5e0551c45b42

Thanks

That was 11 days ago. Have you begun “going through case by case”?
My case is f0c99fe4-8583-488f-afcb-fd04e0fb5be6, submitted 9/11/21.

I saw there is ticket 18572 but I believe that is a different thing-- for users to self-manage slots.

Thanks

Case Id: 936b2661-09fc-4a4b-84e7-3e38ebdcc647

Thanks

Case id d1b050d7-bee0-42a8-b352-a2b52b804cf6

here is my case number: f371f823-2c93-48ec-80a6-556e8dc94576

Here’s my case number:

58e3a49a-5a26-4a9a-b091-9cf8de5e2c0a

Thanks for helping.

Here is my case number: 92d68a47-bcdb-4aca-a06f-e7cd3d963924
Thanks!