Unable to re-verify wallet

Brave Rewards Rewards Support
85

Thank you for your attention to this, and for the updates you’ve provided here.

If we are experiencing this issue, are we required to open a ticket to get a “case ID” as others have shared above, or is it something that we should be able to resolve on our own once the tool you mention is published?

86

@maxgmercer,
It will be much easier/faster to track everyone here if you have a case number you can provide – plus the additional logs can help devs understand and subsequently fix issues like this in the future.

3 Likes
87

Hello @Mattches Here is my case number for the wallet limit problem I am having. Thank you!

bfb04402-9294-4eff-99b5-679311460e55

88

Here’s my case number: f81dd026-30f3-4b42-9692-fba9732268ac Thank you

91

I have the same issue for a month. I tried many times so It’s nothing.

92

Here is my case number : d8b68fa9-fee0-40cd-9c6e-08252b5c2541
I hope il will help. Thanks.

93

I can’t even create a case, because I reset the wallet during re-verification it and on Uphold I can enter, but I can’t add it again in Brave.

94
1 Like
96

Hi, same issue here. My waller was verified in my device, now it is not and I am not able to verify it again.
Thanks!

97

Case # 2f03b6c0-3c51-40ea-8429

98

How do you get a case ID?

I (think I) raised a zendesk ticket 5 days ago but have heard nothing back yet apart from the confrimation email of receipt (and now my android wallet is unverified too but I did miraculously get my rewards paid … well I was missing 1 BAT from what they said was coming, which is better than the previous month where I was missing 4 BAT …)

100

Follow these steps to get a case ID.

1 Like
101

Case ID:
97e48ba8-787b-4c8f-9c2e-762df2d55075

And another (I’m not convinced this is the same wallet linking limit issue you’ve detailed here):
fbc7469b-9eb3-48d7-96de-d7b52e0ef4ea
Thank you

102

Case ID: 36481e14-544c-434a-8739-5e0551c45b42

Thanks

103

That was 11 days ago. Have you begun “going through case by case”?
My case is f0c99fe4-8583-488f-afcb-fd04e0fb5be6, submitted 9/11/21.

I saw there is ticket 18572 but I believe that is a different thing-- for users to self-manage slots.

Thanks

104

Case Id: 936b2661-09fc-4a4b-84e7-3e38ebdcc647

Thanks

105

Case id d1b050d7-bee0-42a8-b352-a2b52b804cf6

106

here is my case number: f371f823-2c93-48ec-80a6-556e8dc94576

107

Here’s my case number:

58e3a49a-5a26-4a9a-b091-9cf8de5e2c0a

Thanks for helping.

1 Like
108

Here is my case number: 92d68a47-bcdb-4aca-a06f-e7cd3d963924
Thanks!

1 Like