We have opened an issue to get this resolved as soon as possible:
Apologies – my above post may be inaccurate.
If your browser is not crashing, then this may be another issue entirely. For those who are stuck in a verification loop but your browser does not crash, please do the following:
- Open Brave on your phone and go to
brave://flags
- Search for
Verbose logging
and you should seeEnable Brave Rewards verbose logging
flag. - Set this flag to
Enabled
and relaunch the browser when prompted. - Then go to
brave://rewards-internals
and tap on theLogs
tab. - Tap the
Download full log
button and save the file to your device. - Go to https://upload-support.brave.com/rewards, fill out the form and upload the logs file you just retrieved.
- Once complete, please reply here with the case number you are given after completing the form.
This information will help us take a closer look at what’s happening under the hood that might be causing this verification loop.
Thank you.
Here’s my case number f0297365-4e7d-47ad-9fa3-c60ccbbeb913 hope this helps
@Soleb and anyone else looking to complete these steps – I do apologize again but I left out one important step: after enabling Verbose logging
, you’ll need to first try to verify w/Uphold again. This way, whatever error is occurring will show up in the logs.
@Soleb you’ll have to resubmit your logs as you just did after performing the additional above step.
I do apologize again for the run-around.
@Soleb / everybody,
Yeah so new steps will look like this:
- Open Brave on your phone and go to
brave://flags
- Search for
Verbose logging
and you should seeEnable Brave Rewards verbose logging
flag. - Set this flag to
Enabled
and relaunch the browser when prompted. - Try again to verify your wallet with Uphold – go through all the steps until you reach the beginning of the “loop”. Once it fails, move to step five below.
- Go to
brave://rewards-internals
and tap on theLogs
tab. - Tap the
Download full log
button and save the file to your device. - Go to https://upload-support.brave.com/rewards, fill out the form and upload the logs file you just retrieved.
- Once complete, please reply here with the case number you are given after completing the form.
Here’s my case number:
d7dea41c-f1be-4cbd-9ca4-543eb6b6c83a
Thanks for helping.
You could give this a try. I wrote this solution up to a similar issue a few months ago, and it seems to have helped a few people.
@JakeFiveSixty @MarkLight @pavlidistheo @TBH @tcuencs @Pratheek @Soleb @Jameshelio
@Plink82 I have tried this method, still doesn’t work for me…
Also below my case number. Thanks @Mattches
c073f288-9231-47b3-b97d-cc5eab89ff98
Hi! @Mattches Here is my case number for the same issue. 08022803-c106-49ad-a083-c80646ebfa8f
Kindly do the needful.
Thank You.
Hi! Didn’t you just try to send an email to Brave support telling you about the problem?
case number… ID de pago de la cartera: 2a7c6329-ec2a-47da-a1a0-b137fe129285
My browser wallet is currently not verified, but it was, many times. Too
I am also facing the same problem after verifying the wallet it shows again verify in rewards page .so, i tried again this time it shows my account with log out option!!
and also shows account limit reached brave have limit of 4 devices but i have used in 3 devices only.image|690x334
My case number: 3811c424-e0d6-4091-826d-b0ef00c0534c
pls resolve this issue