Unable to re-verify wallet

I have exactly the same issue with the browser on PC…hope this get fixed ASAP…

We have opened an issue to get this resolved as soon as possible:

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Apologies – my above post may be inaccurate.
If your browser is not crashing, then this may be another issue entirely. For those who are stuck in a verification loop but your browser does not crash, please do the following:

  1. Open Brave on your phone and go to brave://flags
  2. Search for Verbose logging and you should see Enable Brave Rewards verbose logging flag.
  3. Set this flag to Enabled and relaunch the browser when prompted.
  4. Then go to brave://rewards-internals and tap on the Logs tab.
  5. Tap the Download full log button and save the file to your device.
  6. Go to https://upload-support.brave.com/rewards, fill out the form and upload the logs file you just retrieved.
  7. Once complete, please reply here with the case number you are given after completing the form.

This information will help us take a closer look at what’s happening under the hood that might be causing this verification loop.

Thank you.

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Here’s my case number f0297365-4e7d-47ad-9fa3-c60ccbbeb913 hope this helps

@Soleb and anyone else looking to complete these steps – I do apologize again but I left out one important step: after enabling Verbose logging, you’ll need to first try to verify w/Uphold again. This way, whatever error is occurring will show up in the logs.

@Soleb you’ll have to resubmit your logs as you just did after performing the additional above step.

I do apologize again for the run-around.

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Ok so once I enable verbose logging I have to try to verify before or after relaunch? @Mattches

@Soleb / everybody,
Yeah so new steps will look like this:

  1. Open Brave on your phone and go to brave://flags
  2. Search for Verbose logging and you should see Enable Brave Rewards verbose logging flag.
  3. Set this flag to Enabled and relaunch the browser when prompted.
  4. Try again to verify your wallet with Uphold – go through all the steps until you reach the beginning of the “loop”. Once it fails, move to step five below.
  5. Go to brave://rewards-internals and tap on the Logs tab.
  6. Tap the Download full log button and save the file to your device.
  7. Go to https://upload-support.brave.com/rewards, fill out the form and upload the logs file you just retrieved.
  8. Once complete, please reply here with the case number you are given after completing the form.
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Here’s my case number:
d7dea41c-f1be-4cbd-9ca4-543eb6b6c83a

Thanks for helping.

1 Like

Here’s mi number:

a870c7fc-5905-4e15-95fd-67f6c8d003b0

thank you @Mattches

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Here’s my case number:

67ed552a-75b7-4c0f-b647-9af46d994666

Thanks for helping. @Mattches

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You could give this a try. I wrote this solution up to a similar issue a few months ago, and it seems to have helped a few people.

@JakeFiveSixty @MarkLight @pavlidistheo @TBH @tcuencs @Pratheek @Soleb @Jameshelio

Here is my case number:
0f881730-f173-42d2-b850-fc401a308cde

Thanks for the help @Mattches

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@Plink82 I have tried this method, still doesn’t work for me…

Also below my case number. Thanks @Mattches

c073f288-9231-47b3-b97d-cc5eab89ff98

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Hi! @Mattches Here is my case number for the same issue. 08022803-c106-49ad-a083-c80646ebfa8f

Kindly do the needful.
Thank You.

Hi! Didn’t you just try to send an email to Brave support telling you about the problem?

case number… ID de pago de la cartera: 2a7c6329-ec2a-47da-a1a0-b137fe129285

My browser wallet is currently not verified, but it was, many times. Too

I am also facing the same problem after verifying the wallet it shows again verify in rewards page .so, i tried again this time it shows my account with log out option!!
and also shows account limit reached brave have limit of 4 devices but i have used in 3 devices only.image|690x334

My case number: 3811c424-e0d6-4091-826d-b0ef00c0534c
pls resolve this issue

Hi @Mattches my case number is c60f7a36-3c9f-4a92-b692-d8ded466ab6b Thank you for your help !