Unable to open PDFs from ShareFile

Description of the issue: Brave (version in screen shot below) returns and error when trying to open a PDF from ShareFile. Does not seem to happen with pdfs from other sites, or on other browsers.

Steps to Reproduce:

  1. Navigate to a ShareFile page with a pdf doc.
  2. Click on PDF document.
  3. Brave switches tab to pdf viewer with an error that says “Invalid or corrupted PDF File. PDF.js v2.0.673 (build 310xxxxx) Message: Invalid PDF structure”

Actual Result: File doesn’t open. Brave thinks it is corrupt. See screen shot below

Expected result: Should handle PDFs

Reproduces how often: Every time

Brave Version(about:brave): See screen shot below

Reproducible on current live release: Yes

Additional Information: Does not replicate in Chrome, FF or Edge.


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May be it is connected to this. Error in opening PDF files.

I have the same problems in some PDFs of my university.

Brave, Brave Beta and Brave Dev are affected by this bug.

@nellaiseemai is correct, although I think this issue is more accurate given that it’s behind ShareFile authentication (I assume):

All PDF issues are currently being worked on. Its one of the most common/frequent BUG reports we receive and as they get addressed I’ll be sure to make some sort of announcement about it or maybe come back to all these related posts and alert users that its been addressed.

Thank you all for your patience and support.

Thank you for the update. Its nice to know it’s a known issue and is being addressed. I look forward to the fix! :smile:

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