Unable to login to UPHOLD

Brave Rewards Rewards Support
1

Briefly describe your issue:
I keep getting an error message to login to my account and check if there are any notifications or if I didn’t complete any information on my account. I can’t login to check anything. I get to the verification text and enter the code but it just leaves me logged out and doesn’t show any of my current BAT rewards. The error message is below:
“Error: Limited Uphold account functionality
According to Uphold, there are currently some limitations on your Uphold account. Please log in to your Uphold account and check whether there are any notices or remaining account requirements to complete, then try again. For example, you may need to submit more information to Uphold.”

Also, once I try logging in once, it doesn’t allow me to try again, it just goes to the error message. I have to restart the browser or my computer.
I’ve tried resetting my browser cache and the computer.
I’ve turned off my ad blocker.

I would like to retrieve my current BATS
What Operating System and Brave version are you using? (Menu --> About Brave)
Windows 11,
Version 1.65.133 Chromium: 124.0.6367.208 (Official Build) (64-bit)

Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Uphold
Are you in a supported region?
Yes, Canada

2

Right, so you have things you need to do. Probably need to contact Uphold as there’s not much anyone at Brave can do for you. I’ll advise you to read through the FAQ article I wrote on this over at Limited Uphold account functionality

3

OK, so I realized logging into uphold from Brave was not the same, but I was able to login from my phone app and did all the verifications, but now when I use the link through brave it says something went wrong… I’ll give it some time and see if it just needs to sync or something. But maybe this is something that can be fixed another way? Figured I’d check in the meantime. Thanks

4

@ziojoe this other issue you’re seeing is integration issue affecting all of us. Can see post I just made on it at May 2024 Uphold connection errors (aggregate topic)

Just going to have to give it a little time.

5

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