Unable to login to GMail

MacOS 10.13.6 High Sierra; Brave Version 1.11.97 Chromium: 84.0.4147.89 (Official Build) (64-bit)

When I try to access my GMail account I get the following error message from Google:

We’ve detected a problem with your cookie settings.

Enable cookies

Make sure your cookies are enabled. To enable cookies, follow [these browser-specific instructions]

Clear cache and cookies

If you have cookies enabled but are still having trouble, [clear your browser’s cache and cookies]

Adjust your privacy settings

If clearing your cache and cookies doesn’t resolve the problem, try adjusting your browser’s privacy settings. If your settings are on high, manually add www. google. com to your list of allowed sites.

I’ve done the following:
Enabled ALL cookies from ALL sites
Cleared cache and cookies (as far as I can tell)
Disable all privacy settings (as far as I can tell)

How to reproduce:

  1. Launch Brave on MacOS 10.13.6
  2. Enter URL such as https://www.gmail.com; https://accounts.google.com; https://mail.google.com
  3. Hit Return/Enter key

Expected result: Log-in page for GMail

But instead I get this page: https://accounts.google.com/CookieMismatch

Hi @romad, thanks for reaching out!
Can you try creating a new ** temporary test** profile and seeing if the issue persists?
Click on the menu icon in the top right corner > create a new profile.

1 Like

OK, that worked. Now is there a way to compare the two profiles so I can see what is wrong in my original profile and fix it or do I have to start from scratch? Where are the profiles stored in MacOS 10.13.6 High Sierra? ~/Library or HD/Library ?

Since I didn’t get a reply, I decided to rename “Profile 2” as “Primary Profile” and will probably delete the old “Profile 1”.

Hi @romad,
Apologies for the late reply. If it works in the new profile, the next step would be to go to your original problem and disable all of your extensions. If that solves the problem, the next steps would be to enable each extension one by one, and seeing which one causes the issue.

Too late, as I’ve already migrated over to the new profile including the ONLY extension (1Password) I had on the old profile. The 1Password extension doesn’t cause the problem in the new profile so it obviously wasn’t the problem in the old one.

Hi @romad
Apologies for the late reply - if you have any issues with the new profile, please let us know!

Will do. Thanks for your help.

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