Unable to connect to wallet

I have reached the lifetime cap of four verified browser instances according to brave but 2 of the times I have had to reset my laptop and now when I am trying and connecting my brave wallet to Uphold again after resetting it shows the above error.
If this prevails then how am I supposed to connect my same Device again after a factory reset?

1 Like

Same with me you got to go though this process

Filled it 3 days back but still no response yet.

Minimum it takes a week or even 3-4 weeks. Wait for a few more days.

Same here still waiting :pleading_face:

Now its been like 3 weeks and still shows the same error.

@lastfight I got a message from Steeven saying Brave are removing the linking wallet entirely. Just a waiting game now

Could you share it??

@chh_68 https://community.brave.com/t/re-still-waiting-for-1-device-to-be-removed-from-wallet/315337/8?u=eezee

That page is private. I think your conversation happened via DM. You can copy paste the conversation.

Do you know what they are going to do about it then?

When this will happen I really dont know

Hi Steeven I still cant sign in to my 2nd device when I go to verify it just sends me to rewards page

Reply

  • created

10d

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last reply

](https://community.brave.com/t/re-still-waiting-for-1-device-to-be-removed-from-wallet/315337/8)

4d

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steeven

eeZee

Add or Remove…

steeven

10d

HI @eeZee, did you submit a request on the form?

SolutionReply

eeZee

9d

Yes I did Arya @ Brave Software said my unlinking request. was processed but I still cant verify the wallet just keeps refreshing back to rewards page.

SolutionReply

steeven

6d

What’s your Uphold member ID?

SolutionReply

eeZee

6d

member ID: 2462ae9c-0477-4957-887f-9f5ca86edebb

SolutionReply

eeZee

5d

[Dec 22, 2021, 7:12:33.0 AM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

[Dec 22, 2021, 7:58:47.6 AM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

[Dec 22, 2021, 8:59:48.0 AM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

[Dec 22, 2021, 9:34:50.5 AM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

[Dec 22, 2021, 9:57:19.5 AM:ERROR:post_claim_uphold.cc(133)] Conflict

[Dec 22, 2021, 9:57:36.4 AM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

[Dec 22, 2021, 9:58:00.9 AM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

[Dec 22, 2021, 8:05:38.4 PM:ERROR:post_claim_uphold.cc(133)] Conflict
[Dec 22, 2021, 8:05:38.5 PM:ERROR:post_claim_uphold.cc(133)] Conflict
[Dec 22, 2021, 8:05:38.7 PM:ERROR:post_claim_uphold.cc(133)] Conflict

[Dec 22, 2021, 8:18:10.9 PM:ERROR:text_processing.cc(71)] Failed to parse text classification pipeline JSON

SolutionReply

eeZee

5d

This is the wallet I can not verify
Wallet info

Key info seed: Valid

Wallet payment ID: 22cc169d-150f-4e9b-ab2e-30dd98894a42

Wallet created: 12/08/2021, 06:10:04 PM

Balance info

Total balance 0 BAT

bitFlyer Wallet: 0 BAT

Rewards BAT: 0 BAT

Gemini Wallet: 0 BAT

Uphold Wallet: 0 BAT

External wallet info

Wallet status: Not connected

SolutionReply

steeven

4d

Thanks @eeZee, I have some good news, we’re removing the linking wallet entirely.

1 Like

He says good news. Meaning that it will be good news for users itself.

At first, I thought that they will be removing unlinking meaning it will be bad news that for lifetime you will get only 4 devices.

let’s hope it’s done soon.

1 Like

This could be like watching paint dry fingers crossed it will be sorted out quickly

Already over a month, still no solution.:disappointed:

@lastfight My device limit got reset last night I got an email from support.

Guess you got unlucky compared to the other guy.

You may have filled out the form incorrectly.

1 Like