Unable to claim rewards, I request you to directly transfer equivalent bat to my wallet

I am unable to claim my bat token from last 2 months. I request you to look on this issue seriously as a lot of users are facing this. If any user is unable to directly claim bat rewards from the app then you should give them a google form to send their request for claiming rewards. And you should manually pay them. I have connected verified uphold account also. Still nothing working.

I even made a video but it was unable to upload.

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