Unable to claim rewards, continuously spins

Description of the issue:
Unable to claim rewards. When clicking button “Claim” it continuously spins.
Issue persists over browser shutdown
Issue persists over phone restart

How can this issue be reproduced?

  1. Brave rewards and Ads turned ON
  2. After 1 month click “Claim” button

Expected result:
Rewards claimed

Brave Version( check About Brave):
1.5.8 Chromium 80.0.3987.119

Mobile Device details
Fairphone3

Additional Info
Android version: 9
Security patch level: 5 January 2020

3 Likes

Hey @WurmD, thanks for letting us know. This may be due to being on an older version of Android. I’ll pass this along to the team for further analysis, however.

How long have you been encountering this? Were you able to claim rewards in the past?

This is my first month with Brave, so I was not able to claim in the past.

Do you recommend any action on my part?

hello, me it is the first time that this happens to me, before the update I had no difficulty in recovering my BAT
I use a sony xperia xa2 with version 9 of android.