Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Clicking on ads and that menu above doesn’t work. How can this issue be reproduced?
1.go to rewards
2.turn on ads
3.nothing
Expected result:
To work Brave Version( check About Brave):
Latest Mobile Device details
Android 11 Additional Information:
For you to be seeing ads that you say you’re clicking on, then what are you referencing when you say unable to activate ads?
Not sure what menu you’re talking about when you say you click on it. Also not sure what you’re expecting to work. It helps if you can verbalize this better.
Okay, so first 2 are good if you’re saying it’s just making sure Brave Rewards are turned on. But then when you say nothing, what are you suggesting? Are you getting no notifications and not seeing occasional ad on New Tab, or what?
If posting in the future, please try to do a favor and look for the specific browser version. This is important because sometimes people think they have the most recent but they are actually behind. It just helps us to feel more comfortable in recognizing which version you’re working on and what features you have.