Whenever I am watching a twitch stream i will randomly get the error There was a network error. Please try again. (Error #2000). This usually happens a couple mins into watching.
I’ve tried clearing cache & cookies and also disabling Hardware acceleration
This is on Windows 10 & Brave [Version 1.9.76 Chromium: 81.0.4044.138 (Official Build) (64-bit)
@jamesn,
Thank you for reaching out to us. Do you have any extensions installed in the browser at this time?
Can you try opening your Shields panel and setting the Fingerprinting setting to All Fingerprinting options allowed and see if you get the same results? If that doesn’t work, can you try it with Shields down entirely (main toggle in the Shields panel) and then test again?
@jamesn,
Can you also try creating a new profile (Menu --> Create new profile) and attempt to stream Twitch content using the new profile and see if you get the same behavior?
@jamesn,
I would wager it’s one of the extensions causing the issue. Since you’ve already noted you tried clearing cache/data and disabling HWA.
Next test I would run is disabling all extensions in your main profile and see if Twitch works normally. If it does, start re-enabling them one at a time and see if we can find the one that is causing the conflict. I know its a bit of a walk just to resolve one issue but if we can isolate the extension causing it, I can inform the team with good info and get some dev eyes on it.
@jamesn,
Well that is very strange. If you’re able, would you mind (in your main profile) clearing your browsing data from All time? Its often something caught up in the profile data that causes this type of issues – I know it may be annoying but this is a good way to confirm that. I’m not sure what else would be causing this issue for you.
Hi @Mattches
Sorry i was being dim and didnt disable all the extensions.
So after some testing I’ve found the issue does not occur is i disable Bit Defender Anti-Tracker.
Thanks for your troubleshooting and hopefully this can be passed on to the Devs?