Tried everything, haven't received a single ad or additional reward since the start of June 2022

Briefly describe your issue:

I’ve followed all of the instructions and fixes in the pages I have been recommended to see. Brave rewards are fully enabled, I have the latest Brave browser, notifications are set to ON in my Windows 10 settings, my Uphold wallet is fully connected and verified.

For some reason since the start of June 2022 I have not received a single BAT token. This is in spite of having received them before in prior months with no problems. I haven’t been shown any ads in my notifications at all and I cannot figure out why this is.

Any support would be greatly appreciated!

What Operating System and Brave version are you using (Menu --> About Brave)?

Windows 10, Brave v1.40.109

Is your browser wallet currently verified? (yes/no)


What date did you verify your wallet?

Have you been able to successfully receive payments in the past?


Are you using a VPN? (yes/no)


Are you in a supported region (see here for list of supported regions)?

Yes – Canada

Does your device pass the SafteyNet check (Android only)?

not applicable to me

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??


Mine have disappeared as well… just about same timeline.

I changed nothing on my end and all seems… set up properly.
If I am flagged or banned, there has been no word.
mystery… SHOULD have had ONE by now but no notification pop ups for weeks.

Agreed. Very mysterious to see this process suddenly stop and not resume despite following all of the instructions.

I had an issue where I was not receiving ads so I have 3 suggestions
1: Turn off Auto-contribute on all devices.
2: Try this and see if you are getting notifications
3: Try creating a new profile and see if you are getting ads on that one.

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Hi @354ccffa1e49ff6c9e06 welcome to Community :smiley:

Could kindly submit the information surrounding your issue to our Rewards Support form.
From there we can provide further assistance and investigate your case.

Thank you.

Thank you. Just submitted the information and hope to receive a reply soon.

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