Transfered ETH to BAT yesterday, still not appearing almost 24 hours later

payments

#1

https://etherscan.io/tx/0x79e62ece06d09e4851916d3f804681ad3dd116f4004a6f23b2563d67261c204d

Where is my BAT?


#2

Hello @espeto

Has your account balance updated in Brave yet?

Thanks,
Lauren


#3

No it still hasn’t appeared… can someone explain what is happening? Why can’t i access my money?


#4

Do you see a message on the Payments page indicating that you have a pending balance?

Lauren


#5

It just shows this…


#6

Thanks. The pending message should be displayed under the ‘Add Funds’ button.

What’s your OS? I’ll provide instructions on how to obtain additional information for investigation.

Thanks,
Lauren


#7

I’m on windows. It says nothing about pending funds.

If possible i would prefer to not have my money in bat atm, i’m not to confident with this system yet and would prefer to just have my eth back…


#8

Can someone help please?


#9

Please navigate to %userprofile%\AppData\Roaming\brave and open ledger-state.json file (you can just use a text editor, you won’t be making any changes).

Please private message me both the paymentId and the card_id so we can investigate.

Thanks,
Lauren


#10

It has been resolved now, thanks for your help.


#11

Great, I just received confirmation from the Uphold side, thank you for confirming client-side.

Going to close this thread, please don’t hesitate to tag me if you encounter anything else.

Lauren


#12