Hi, like many I see that I had the same problem even though I have the donations on two devices reset to zero and the second time To Brave Software International took my rewards from uphold, how can I get them back even if it’s just a few bats?
Hello! Auto-contribute is on by default if you recently connected or reverified. It can be turned off at brave://rewards. You can check for certain if you visit the Event Logs page at brave://rewards-internals. If you see ac.enabled = 1 then it is still enabled. If you see ac.enabled = 0 then it has been disabled and you will no longer see contributions go to Creators.
Please note, contributions are automatic and cannot be reverted from the designated Creator.
If you have any further concerns about auto-contribute please reach out to us here: https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047
Thanks!
I replicated the message in the appropriate section but I also wanted to let you know that in a few seconds the contributions and their activation go from 0 to 1 when the money comes in and then go back to 0 and I don’t do this mechanism so I lost already 4.75 bats
I copied and pasted it exactly where you can see with explicit that it is a change made automatically
how can I solve it?
| 03/10/2024, 09:56:50 AM | ac.enabled | 0 |
|---|---|---|
| 03/10/2024, 09:56:32 AM | ac.score.b | -13400.000000 |
| 03/10/2024, 09:56:32 AM | ac.score.a | 14200.000000 |
| 03/10/2024, 09:56:32 AM | ac.enabled | 1 |
| 03/10/2024, 09:56:32 AM | ac.enabled | 0 |
| 03/10/2024, 09:56:24 AM | ac.score.b | -13400.000000 |
| 03/10/2024, 09:56:24 AM | ac.score.a | 14200.000000 |
| 03/10/2024, 09:56:24 AM | ac.enabled | 1 |
| 03/10/2024, 09:56:13 AM | wallet_verified | uphold/12e0e |
| 03/10/2024, 09:56:13 AM | wallet_status_change | kLoggedOut ==> kConnected (uphold) |
| 03/10/2024, 12:24:00 AM | wallet_disconnected | uphold12e0e |
| 03/10/2024, 12:24:00 AM | wallet_status_change | kConnected ==> kLoggedOut (uphold) |
| 03/09/2024, 11:44:59 PM | ac.next_reconcile_stamp | 1712616299 |
| 02/08/2024, 11:58:04 PM | ac.enabled | 0 |
| 02/08/2024, 11:58:03 PM | ac.score.b | -13400.000000 |
| 02/08/2024, 11:58:03 PM | ac.score.a | 14200.000000 |
| 02/08/2024, 11:58:03 PM | ac.enabled | 1 |
| 02/08/2024, 11:58:02 PM | ac.enabled | 0 |
this is mi log
sorry for the inconvenience but I’m really looking for help because I don’t understand how it is possible that the currency of the contribution moves from one second to the next as you can see this and the pattern I find when I enter the log section,
If you can tell me how I can resolve the problem and get my 4.75 bats back
I also forwarded it via email
We’ll follow up in the ticket. Thanks
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