Tip receiving Problem

Someone tip 14 BAT but i am receiving 3+ BAT What is this reason. Please tell me the reason and what i do

Official stance is that the user must not close down the tab/browser ‘too early’ until the full bat has been processed…another user has reported that 5% goes as fees…and many users have reported that even staying on a page for an hour whilst making the payment didnt work…

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