The reword date Suddenly gone

I did not got the claim option. And last month I got a date on publisher account but suddenly my date is gone. Can anyone tell me how and when I got my rewords . And when will be available the claim option . I have 5 bat to claim from last month

Can anyone help ?? Please

You asking about two different topics.

This one for user:

The payment is not processing yet.

And this one for creator:

Nothing to worry about.

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