**What Operating System and Brave version are you using (Menu --> About Brave)?**Using 2 Androids (one with Android 12 and the other with Android 11), Brave Version = 1.43.88 Chromium = 105.0.5195.68
Is your browser wallet currently verified? (yes/no) No
**What date did you verify your wallet?**NA
Have you been able to successfully receive payments in the past? Yes. only after the latest update this problem has started.
**Are you using a VPN? (yes/no)**no
**Are you in a supported region (see here for list of supported regions)?**No, In India where ads are still supported but verification isn’t.
**Does your device pass the SafteyNet check (Android only)?**Yes
**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??**YES, but none connected to either wallet.
Also to give more details, The ads counter counts for the same ad on windows but doesn’t on my androids. Also to be more specific, all other ads on android do get counted against earnings but the AAX ad in the brave news doesn’t. Also want to point out that whenever I try to Turn off rewards the Brave app freezes and closes automatically and when I restart Brave again, rewards is still on.
And there is a wait time for NTP and Brave News (BN) Ad to be rewarded. Plus previously, BN Ad had to be scrolled above 50% of the screen in Android once, not sure if this has changed or not.
Also, I would suggest tag someone from support team when you create a new topic. It is easier to get a response that way.
Could you submit your logs and we can take a look what might be happening.
Please follow these instructions :
Enable Brave Rewards Verbose logging inside of brave://flags. (Relaunch if prompted)
(If Verbose Logging was already on, please restart your browser)
Go to brave://rewards-internals and click on Logs
Open a new tab and visit brave.com, take your hand off your mouse/keyboard/any input and wait for 25 seconds, then return to the logs page and hit the Refresh Button
@SmartyAadi As Aman stated for step 4 - “Open a new tab and scroll down to see a Brave New Ad in whole, wait a few seconds and then return to logs page and refresh?”
Sure, will do it right now. Also what is the rewards Db?
I believe you can skip over that since it’s not a required field. We just need the logs.
@Aman_M, I tried to view the ad in Brave News. The Apeswap Ad as well isn’t giving rewards nor getting counted in viewed ads, the same happens for AAX ads. Also the ads are listed in the catalog. Also to specify those same ads are giving rewards on my Windows and getting counted in viewed ads but they aren’t working for Android for some reason.
Yeah. I have invited you to my DM as well. I checked it in Nightly v1.45.5 and you are on stable release so this must have gone unnoticed through a couple of updates at least.
