Technical Error

Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.

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Description of the issue:
I can’t connect to any website
Exact URL of the website in question:

Did the issue present with default Shields settings? (yes/no)
No, I don’t think so
Does the site function as expected when Shields are turned off?
Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):
Does the site work as expected when using Chrome?
Brave version (check About Brave):


What device you have? OS? What error message do you see?


PC Windows 10 Pro

“This site can’t be reached/(The name of the site) unexpectedly closed the connection”



Open Brave, Then Hold CTRL+SHIFT+N simultaneously and try opening the problematic site.

If working, one of your extensions is causing the issue.

If not working

  1. Clear browser cache
  2. Flush dns
  3. restart Brave

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