Supporter tried to tip us but got error message

One of our supporters tried to tip us but got a message that we haven’t connected our wallet. Except we have connected our Gemini account. We have been receiving BAT to Gemini. So why wasn’t he able to tip us?

Is there’s a chance that their browser wallet are verified – connected to Uphold?

If yes, most likely because this

Yes that explains it. Thank you

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