Greetings. My situations is similar to this one. When I first started with uphold I was in Venezuela, I updated my profile with them a couple of months age, since now I live in Colombia, I sent them all they asked for and my info is correctly updated at their side, but I keep getting the same message when I try to reconnect my account
@Eddie_17 awesome, I was just trying to quote yours over here but accidentally quoted it in on something else I meant to write to another person. Happens when I donāt get much sleep and havenāt eaten, lol.
As to your thing though, did you send passport or photo ID that has your information over in Colombia?
yes, I sent my foreing Colombian resident ID to Uphold, since they are not supporting Venezuela anymore and i didnĀ“t want them to close my account because of that, in the meantime I disconnected my brave account to prevent the BAT deposits to be lost. They made the update and now my uphold profile says that Im in Colombia, so I tried to reconnect the uphold account with brave and you know the rest
Good, I know thatās one of the things that can cause issues sometimes. Do you have the ticket number that was given when you created a ticket? If so, might help to respond here with it. Beyond that, will just tag @steeven so he can see you and Region not supported UK account - #33 by wembleykar as two who posted today as issues, and the update given by hutchnd.
I know Steeven has been trying to investigate and find out whatās going on for some who are experiencing issues.
Thanks a lot for your help. yes, here ā āYour case number for this ticket is 150092ā
@Eddie_17 just o to confirm, when you originally submitted your KYC for Uphold, you had submitted your Venezuelan documentation?
yes, the first time was with Venezuelan ID but then I updated with Colombian ID
The problem started here today. My Uphold account is working normally. I was sad today to discover that Brazil is not on the list. :c
Iām worried if this will affect my websites where Iām also registered as a content creator.
Same, looks like last night they had some issues and had to remove it again for a few days. Hopefully it really will be resolved soon.
If Portugal is supported why I canāt get rewards?
@steeven Unfortunately this one perhaps got too big. But just added one more above this in terms of people having issues. Plus was RodrigoSilva.
I know as youāve been working to help people, some of it has been because passports didnāt match with their info, but that hasnāt been allā¦right? Any updates on whatās going on in terms of getting people in these regions reconnected?
Last month BAT balance for French customer was sent nowhere.
I dont even see it in brave ācustodyā wallet ( where you see monthly bat accumulating )
When are you planning to regulate this please
@Saoiray ?
Thanks @Saoiray. So far yes, that seems to be the case. Each of the above cases that Iāve reviewed (with the exception of maybe 1 that Iām looking into) are tied to a country documentation mismatch. The documentation originally used to KYC is differenāt from the current KYC info.
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Fyi, marked as solution as this topic is getting too many mixed comments and didnāt stay as organized as Iād hoped. Plus I know some who said this was resolved.
I know not resolved for everyone and still needs action. Just not beneficial to keep adding to things under this topic
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Totally predictable.
Not fixed yet. When checked, the country was never different from now and it is supposedly a supported country.
I guess it is time to disable all rewards at this point, since I āget to seeā ads that I am never paid for. #fail
hello, any updates about this issue? I contact Uphold support but they told me to contact you directly, so I donāt know what else can I do
@Eddie_17 Unfortunately your situation just didnāt get any better because both countries have been removed for the time being.
Colombia was removed in August. Columbia has been temporarily removed as a supported region for Uphold verification
And Venezuela beforehand. Venezuela was primarily removed because of Uphold, Colombia removed due to Brave. The goal is to add Colombia and most other countries again by the end of the year, but we donāt have any guarantees.
I have a topic Iāve created that you can try to follow if you want to see updates as we learn more information. That topic is PSA: Unsupported Region
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