Supported Region showing as Not Supported - Aggregate Topic

yes, the first time was with Venezuelan ID but then I updated with Colombian ID


This is what I received from Uphold once described the situation​:thinking::thinking:

The problem started here today. My Uphold account is working normally. I was sad today to discover that Brazil is not on the list. :c

I’m worried if this will affect my websites where I’m also registered as a content creator.

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Same, looks like last night they had some issues and had to remove it again for a few days. Hopefully it really will be resolved soon.

If Portugal is supported why I can’t get rewards?

@steeven Unfortunately this one perhaps got too big. But just added one more above this in terms of people having issues. Plus was RodrigoSilva.

I know as you’ve been working to help people, some of it has been because passports didn’t match with their info, but that hasn’t been all…right? Any updates on what’s going on in terms of getting people in these regions reconnected?

Last month BAT balance for French customer was sent nowhere.

I dont even see it in brave “custody” wallet ( where you see monthly bat accumulating )

When are you planning to regulate this please
@Saoiray ?

Thanks @Saoiray. So far yes, that seems to be the case. Each of the above cases that I’ve reviewed (with the exception of maybe 1 that I’m looking into) are tied to a country documentation mismatch. The documentation originally used to KYC is differen’t from the current KYC info.

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Fyi, marked as solution as this topic is getting too many mixed comments and didn’t stay as organized as I’d hoped. Plus I know some who said this was resolved.

I know not resolved for everyone and still needs action. Just not beneficial to keep adding to things under this topic

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Totally predictable.

Not fixed yet. When checked, the country was never different from now and it is supposedly a supported country.
I guess it is time to disable all rewards at this point, since I “get to see” ads that I am never paid for. #fail

hello, any updates about this issue? I contact Uphold support but they told me to contact you directly, so I don’t know what else can I do

@Eddie_17 Unfortunately your situation just didn’t get any better because both countries have been removed for the time being.

Colombia was removed in August. Columbia has been temporarily removed as a supported region for Uphold verification

And Venezuela beforehand. Venezuela was primarily removed because of Uphold, Colombia removed due to Brave. The goal is to add Colombia and most other countries again by the end of the year, but we don’t have any guarantees.

I have a topic I’ve created that you can try to follow if you want to see updates as we learn more information. That topic is PSA: Unsupported Region

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Hello again, I read that Colombia has been re-enabled so I tried to connect my account again but I keep getting the “Not Supported Region” message, what should I do?

@Eddie_17 Can’t remember if I ever asked before, so sorry if I’ll be making you repeat yourself. Have you ever used a passport or other ID from a country other than Colombia? Only thing to jump at if someone is in a supported region and gets that message, it has tended to be that the person had used identification from another country. Like they are living in Colombia but their passport is from Argentina or something.

no worries, I know you receive/read a lot of messages. And yes, I registered before as Venezuelan and Uphold let me change my ID info to Colombia’s ID (since I moved to this country) in order to keep my account with them. So it seems that Brave can’t see my info updated, or something like that I guess.

You’re talking about the complete KYC/AML stuff, like you taking a picture holding the ID and everything, right? You’re not just talking about updating the address or manually changing the information in your profile?

Yeah, it’s possible. Usually a two-pronged attack is the way to go on this. So would be creating support tickets with both Brave and Uphold. For Uphold, you’ll want to make sure they have your Colombia ID used for KYC and reporting to Brave.

For Brave, you’ll let them know you’ve already contacted in the past and changed whatever it is you changed. If you have any confirmation messages from Uphold, it might be good to include that.

Uphold support ticket = https://support.uphold.com/hc/en-us/requests/new

Brave support ticket = https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431

And once you get a ticket number emailed to you from Brave support ticket, you can try to DM Steeven or SaltyBanana with that ticket number and seeing if they can help.

I won’t make you scroll up, this is what I wrote before

After that I contacted again with uphold support and their answer was this:

"Thank you for reaching back out to us.

We understand, in this case, it’s best to contact Brave directly.

You may want to review Brave’s support page and this is also their main support channel https://community.brave.com/c/support-and-troubleshooting, or browse their FAQ for more details: https://brave.com/faq

If you have any other questions, please reply to this email. We’re always happy to help."

So yes, the KYC was done with all the ID pictures, address docs and all of that, I also contacted Brave support after the changes were made (Your request 150092) but they just sent me a couple of info links.

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Sorry about that. Had just responded to bunch of things, trying to fix dinner, and do a few other little tasks. Just remembered this was a topic from a month or so ago and had multiple people, just wasn’t feeling like going through all 65 things here to sort through it all, lol. I promise I won’t be so lazy in the future!

So yeah, next thing would be contacting Steeven and/or SaltyBanana via DM. Let them know ticket number and see if they can help fix things.

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