Hey all. Do me a huge favor and pay extra attention to what I say here. Only post/comment if your situation meets the criteria.
You are in one of the countries listed below:
You have tried to link your account but you’re still getting: Error: Region Not Supported.
I’m making this to try to kind of keep track of how many people are having this issue. It is advised that if you’re affected, that you contact Uphold or Gemini to make sure all your information is KYC/AML for your current location. Also make sure your Profile there is completely filled out and accurate. Then, create a Support Ticket with Brave so they can try to investigate.
Please don’t post about India, Brazil, Germany, or any of the places not on the list above. If you’re in any other region, you need to look at PSA: Unsupported Region. This is only for the 20 countries currently supported.
I have the same thing for another supposedly supported country: the Netherlands. Funny enough, I get the “not supported region” on my Linux machine, while I reconnected my mac even after it had failed on Linux.
Brave team, please… do something. Given all the red tape, not adding bats for ads that are clearly shown, trouble with simple operations, paying out late, partially, losing wallets because they are disconnected etc - it makes me think more and more that this is by design. After all, you probably get paid for every ad you show - we are not for every one we see.
Feels more and more like this is actually a grift in disguise.
Hi @Saoiray I tried raising a ticket on this to Brave support, and it is sadly a deadloop.
The Brave teams asks me to chase Uphold to update my identity being from UK and the Uphold teams says my profile already is updated to current address in UK and confirms it belongs to UK. On providing this proof to Brave support, they asked me if the country I registered on Uphold first with was outside UK, Yes it was but how does it matter now? The brave support teams also wants a customer’s citizenship to be on UK. I mean speechless!
That said, I’m hoping we can get @steeven, @Mattches, and the rest of the team to look a little deeper. Big issue is like right now, we have 10-15 people on Brave Community having this issue. It can seem like a lot, but when you consider the millions of users, the percentage is kind of small. And finding the “needle in a haystack” to resolve issues isn’t easy. Especially when you add in how there’s likely to be at least one person claiming they live in the region but really don’t, they just think that somehow they’ll be able to bypass restrictions.
I did create this topic though to help it be seen who is having the issue and perhaps to motivate them to take a second look at issues, especially as it’s impacting people in various regions. It’s just going to take a bit of patience, communication, and effort from Users and Brave staff in order to identify the issue(s) and get it resolved. Without the joint cooperation/effort and communication, you’re not going to see it resolved.
Hi @ankurbhadra, the documentation used for KYC’ing with Uphold must match the country that you live in order for verification to be possible.
@marwanak10@firstname.lastname@example.org@AuroNPL please confirm whether or not your KYC documentation (Passport, Country ID) matches the country that you are currently residing in. If so, then there is a larger issue that can be investigated.
@Think4170 please DM me if you are still unable to verify. I think I know what the root of this issue is.